Fees:

Are collected for: 

• Memberships
• Drop-in and digital punch passes
• Registered programs
• Bookings and rentals

Must be paid in full at the time of purchase/registration/booking.

• Can be made by:
  • Cash
  • Debit
  • Visa
  • Mastercard
  • Recreation Excellence gift card
  • Cheques payable to Canadian Recreation Excellence Lethbridge:
    • Post-dated cheques are not accepted
    • A $25 charge will be applied to all NSF cheques

Can be processed: 

• In person at any of the Recreation Excellence Lethbridge operated locations:
  • Stan Siwik Family Leisure Pool
  • Nicholas Sheran Family Leisure Pool
  • Fritz Sick Pool
  • Henderson Outdoor Pool
• Over the phone 403-320-3054
• Online

See Here

Registration information

Recreation Excellence client account is required for:

• Digital punch passes
• Memberships
• Registered programs
• Rentals

To activate your new Recreation Excellence client account:

1 – Create your account

• Login
• Select Create Account in your main menu options
• Enter all account contact information
• Select Create
• Add family members to your account
  • Select Login in your main menu options
  • Enter your account email address & password
  • Once logged in, select Families and Groups
  • Select Create Group and create a group for your account
  • Once your group is created, select Add to add your family members
  • Fill out your family member’s information, and select Add
• Browse our “How-To’s Guide“

2 – Register for swim lessons or another program

• Create account
• Add all family members under Families and Groups
• Select your pool
• Read the guidelines
• Select your lesson type
• Enter parameters for a specific lesson, or hit Search to view all lesson options
• Select Details
• Confirm the dates/ times/ locations of your selected lessons
• Under Book Course select Book for the appropriate family member
• Repeat until all your required lesson registrations are added to your cart then select Continue Shopping
• Once all lessons are in your cart, select Checkout & pay online using our secure payment window
• Browse our “How-To’s Guide“

A registered program will:

• Have its own barcode
• Have a predetermined activity and skill level
• Have a predetermined session date, time and location
• Require participants to register before the start of the class
• Require payment in full to confirm registration
• Not have make up dates or added additional dates for missed sessions

Registration day

Some registered programs fill up quickly, to avoid disappointment, consider these tips:

• Make note of the posted registration day (date when the program registration opens)
• Registration opens at 9am MTN on the posted date for each season
• Sign up for the notifications on the APP to receive reminders and never miss a registration date (coming soon)
• Registered program spots are limited and are filled on a first come, first served basis
• Registrations can be made in-person, online or by phone. All registrations are first come first served; no method takes precedence over the other:
  • In person at any of these Recreation Excellence Lethbridge operated locations:
  • Stan Siwik Family Leisure Pool
  • Nicholas Sheran Family Leisure Pool
  • Fritz Sick Pool

See Here

• Over the phone 403-320-3054:
  • Make note of the registered program barcode
  • Please do not leave a message, instead keep trying to get a hold of a Customer Service Representative
  • Activate/Update your Recreation Excellence client account prior to the registration opening day
  • Make note of the registered program barcode

Withdrawals and refunds 

Withdrawals and refunds can be processed when a participant requests to be removed from a registered program with more than 5 business days (Monday – Friday) prior to the lesson start date:

• A 10% withdrawal fee may be applied
• The remaining balance may be processed to your Recreation Excellence client account, or a refund may be requested (Amounts less than $5.00 will remain on the Recreation Excellence client account)
• Withdrawals requested less than 5 business days (Monday – Friday) prior to the lesson start date will not be refunded

Withdrawals and refunds can be processed when a participant requests to be removed from a registered program due to injury or medical condition prior to the lesson start date:

• A physician’s letter must be provided within 2 weeks of notification of withdrawal for the refund/credit to be issued
• The 10% withdrawal fee will not be applied

Withdrawals requested after the lesson start date due to injury or medical condition will be prorated:

• A physician’s letter must be provided within 2 weeks of notification of withdrawal for the refund/credit to be issued
• The 10% withdrawal fee will not be applied

Transfers

Transfers are processed when a participant request to be moved from one registered program to another registered program with more than 5 business days (Monday-Friday) prior to the lesson start date:

• Subject to availability
• Additional program registration fees may apply and are due at the time of the transfer
• Transfers requested less than 5 business days (Monday – Friday) prior to the lesson start date may not be transferred or refunded

Cancellations

Recreation Excellence reserves the right to cancel a program for reasons beyond our control.  Recreation Excellence will notify registered program participants via phone and/or email.  (Please ensure that your Recreation Excellence client account information is up to date).  Refunds or account credits will be issued for courses cancelled by Recreation Excellence.

Withdrawals and refunds 

Withdrawals and refunds can be processed when a participant requests to be removed from a registered program with more than 5 business days (Monday – Friday) prior to the lesson start date:

• A 10% withdrawal fee may be applied
• The remaining balance may be processed to your Recreation Excellence client account, or a refund may be requested (Amounts less than $5.00 will remain on the Recreation Excellence client account)
• Withdrawals requested less than 5 business days (Monday – Friday) prior to the lesson start date will not be refunded

Withdrawals and refunds can be processed when a participant requests to be removed from a registered program due to injury or medical condition prior to the lesson start date:

• A physician’s letter must be provided within 2 weeks of notification of withdrawal for the refund/credit to be issued
• The 10% withdrawal fee will not be applied

Withdrawals requested after the lesson start date due to injury or medical condition will be prorated:

• A physician’s letter must be provided within 2 weeks of notification of withdrawal for the refund/credit to be issued
• The 10% withdrawal fee will not be applied

Transfers

Transfers are processed when a participant request to be moved from one registered program to another registered program with more than 5 business days (Monday-Friday) prior to the lesson start date:

• Subject to availability
• Additional program registration fees may apply and are due at the time of the transfer
• Transfers requested less than 5 business days (Monday – Friday) prior to the lesson start date may not be transferred or refunded

Cancellations

Recreation Excellence reserves the right to cancel a program for reasons beyond our control.  Recreation Excellence will notify registered program participants via phone and/or email.  (Please ensure that your Recreation Excellence client account information is up to date).  Refunds or account credits will be issued for courses cancelled by Recreation Excellence.

Facility rules

Admission policy

HEALTH

Please do not visit the facility if you are suffering from a flu, bacterial or viral infection, communicable disease, or severe skin condition. Stay at home if you are sick or have diarrhea. Wait 2 weeks after symptoms subside before returning to the pool.

SUPERVISION

Aquatic centre – Children under 8 years of age and those that can’t swim must be actively supervised (in the water, within arms’ reach) by a guardian 14+ years of age or older. Maximum of 3 children to 1 guardian.

Adult lane swim – 14 years and up can swim during adult lane swim. Children 13 and under must be actively supervised by a guardian 18+ years of age or older.

Sauna and hot tub – 14 years and older can use the hot amenities. Children 13 and under must be actively supervised by a guardian 18+ years of age or older.

Fitness classes – 14 years and older can participate in the fitness classes. Children 13 and under must be actively supervised by a guardian 18+ years of age or older.

Lane swimming – 14 years and older can swim lengths during lane swimming. Children 13 and under must be actively supervised by a guardian 18 years of age or older.

Weight room and cardio area – 16 years and older can use the weight room and cardio area unsupervised. Children 14 –15 years of age must be actively supervised by a guardian 18 years of age or older. Children 13 and under are not permitted in the weight room or cardio area.

SWIM DIAPERS

Incontinent individuals, children under 3 and those not toilet trained must wear an approved swim diaper and plastic pool pants under their bathing suit.

STROLLERS

Strollers with cleaned wheels are permitted in the changerooms, and on the grass at Henderson outdoor pool.

BREASTFEEDING

Breastfeeding is permitted in all Recreation Excellence facilities, including the aquatic centre.

CHANGE ROOMS

Universal, Men’s and Women’s change rooms are available.

The universal change room is an inclusive space for guests with children, those requiring assistance, and people of all gender identities.

Children 7 years of age and older are encouraged to use the change room of their gender identity or the universal change room.

Guests are encouraged to use the designated change rooms and not the common areas for changing before and after a workout, gym, or pool time.

The use of any type of electronic recording equipment, including but not limited to, cell phones, cameras, video recorders, tablets, computers, etc is strictly prohibited in any of the change rooms within the facility.  

HARASSMENT

Recreation Excellence does not accept or tolerate bullying and harassment under any circumstances. This policy applies to all Recreation Excellence employees, clients, guests, and contractors.

Recreation Excellence is committed to creating a business environment where respect for the individual is central. We believe that all our employees have the right to be treated with dignity and respect and we will strive to provide a workplace that is free of harassment and bullying. This policy has been developed to reflect the foregoing commitment, prevent improper conduct and behaviour, and encourage best practices to enable a safe and harmonious workplace.

FIRST AID & AED

The AED is located next to the lifeguard office and can be used by anyone when needed. The first aid kit is stored in the Recreation Excellence lifeguard office. Please notify the Recreation Excellence team for assistance with first aid and emergencies.

BEHAVIOURS

All Recreation Excellence facilities are tobacco, cannabis, alcohol, drug, and weapon free facilities (including but not limited to chew, cigarettes, e-cigarettes, and vaporizers). Possession of and/or consumption of tobacco, cannabis, alcohol, drugs, or weapons are strictly prohibited. Anyone suspected of being under the influence of drugs or alcohol will be refused entry and are grounds for immediate removal.

The use of profanity, offensive, or inappropriate language and/or explicit music are not permitted.

Guests are expected to follow the lifeguards directions when the whistle is sounded.
Lifeguards will whistle to indicate an emergency situation.
Lifeguards will whistle to indicate a routine safety check.
Safety checks may be conducted at any facility at any time.
Routine safety checks are scheduled at Henderson Outdoor Pool at 3:30pm & 6:30pm daily.

Bodily fluids must be disposed of in the toilet or waste bin.

Pre-training warm-ups, dryland, or practices are not permitted in the common areas or change rooms. This includes running, jogging, stair climbing, races, tag, or relays.

Distribution or sale of food, beverages, goods, and services require written permission from Recreation Excellence management 7 days prior.

Coaching, instructing, or leading a private or group activity during a public or drop-in leisure session is not permitted. Coaches, instructors, and group leaders require express written approval from Recreation Excellence management at least 7 days prior to arriving at the facility. 

TEAMS, GROUPS, CLASSES, LESSONS & CLINICS

Coaching, instructing, or leading a private or group activity during a public or drop-in leisure session is not permitted. Coaches, instructors, and group leaders require express written approval from Recreation Excellence management at least 7 days prior to arriving at the facility.

Teams, groups and classes can access the assigned change room no more than 30 minutes before and are expected to be out of the change rooms 30 minutes after the scheduled time.

The team or group’s designated representative should:

• Check-in with the registration desk.
  • To complete the group’s sign-in sheet.
  • The Universal change room is an inclusive space for participants requiring assistance and people of all gender identities. Please ask for the key to change rooms when needed.
• Conduct an inspection prior to letting the participants into the space.
• Notify the Recreation Excellence customer service representative if problems or concerns are identified.
• Monitor the participants’ behaviours while inside the facility and ensure compliance with all facility rules and sport organizations’ code of conduct.
• Conduct an inspection after the last participant leaves.
• Check-in with the registration desk, return the key and sign out.

Athletes, coaches, leaders, and parents are expected to:

• Follow all Recreation Excellence rules and regulations.
• Ensure that pre-game warm-ups, dryland, or practices in the common areas or change rooms, including running, jogging, stair climbing, races, tag, or relays do not occur.
• Comply with the sport organization’s code of conduct policies.
• Honour the Respect in Sport Agreement.
• Dispose of trash in the nearest garbage receptacle.

FOOTWEAR

Aquatic – Outdoor footwear is not permitted in the changerooms or on the pool deck.  Water sport specific footwear is permitted, provided they are not used outside the facility.

Weight room and cardio area – Guests are required to wear indoor athletic running shoes with a closed toe and heal, appropriate for the amenity or equipment. (Sandals and flip flops are not permitted)

ATTIRE

Aquatic (swimwear) – Guests are required to wear proper bathing attire that can include:

• A traditional one piece or two-piece swimsuit, swim trunks, swim shorts, or Bermuda shorts, or
• A modesty swimwear including full coverage suits with pants, long sleeve, tunic, head coverings and burkini, or
• A wetsuit, rash guard or surf shirt, or
• Clothing so long as:
• It is clean, and
• It is brought to the pool for the sole purpose of swimming, and
• It does not restrict movement in the water, and
• It is not made of denim.
• Female identifying patrons are not required to wear swim tops

Weight room and cardio area
Guests are required to wear appropriate fitness attire that can include: 

• Clean and dry athletic short, leggings, or sweatpants (undergarments, jeans/jean shorts and swim trucks/suits are not permitted) 
  Clean and dry athletic top or t-shirt  
• Indoor athletic running shoes with non-marking sole, closed toe, and heal (work boots, sandals, and flip flops are not permitted). 

EQUIPMENT

Guests are welcome to bring personal equipment to the facility so long as it:

• Is cleaned and in good condition
• Is used safely as the equipment was intended to be used

Equipment not permitted:

• Infant/child water wings
• Infant neck rings
• Glass face masks, glass water bottles and glass lunch containers
• Monofin or mermaid tails with an ankle strap
• Full coverage mask/snorkel combination
• Hockey pucks

FOOD

Food and beverages are permitted in designated areas: 

• Stan Siwik Family Leisure Pool (classroom, and viewing gallery).
• Nicholas Sheran Family Leisure Pool (lobby, and multi-use space).
• Fritz Sick Pool (viewing gallery).
• Henderson Outdoor Pool (beyond the yellow line, on the grass, in the concession area, and the party zone).
• Glass food and beverage containers are not permitted.
• BBQ’s are not permitted.

WATERSLIDE

To be able to ride the waterslide, guests must:

• be 48 inches tall, and
• be able to ride in a supine position, and
• be able to ride independently (1 at a time).
• PFDs are not permitted on the water slide. 

DIVING BOARD

To be able to use the diving board, guests must:

• be able to climb, jump or dive into deep water, and return to safety independently (1 at a time), and
• wait for the landing area to clear, and
• Jump, front flip, or dive after no more than 2 bounces, and
• promptly clear the landing area, towards the ladder.
• Running on the board, back flips and high risk entries are not permitted.
• Lifeguards may require weak swimmers to complete the deep end swim test.
• PFDs are not permitted on the high diving board.

CLIMBING WALL

To be able to use the climbing wall, guests must:

• be able to climb, jump into deep water and return to safety independently (1 at a time),
• wait for the landing area to clear, and
• climb straight up in their defined lane, and
• use the rocks for gripping and footing, and
• jump, and promptly clear the landing area, towards the side they started.
• PFDs are not permitted on the climbing wall. 
• Lifeguards may require weak swimmers to complete the deep end swim test. 

DROP SLIDE

To be able to use the drop slide, guests must:

• be able to climb, jump into deep water, and return to safety independently (1 at a time), and
• wait for the landing area to clear, and
• be able to slide in a feet first, supine or seated position, and
• promptly clear the landing area, towards the ladder.
• Lifeguards may require weak swimmers to complete the deep end swim test.
• PFDs are not permitted on the drop slide.

SPLASH PAD AREA

Designated for use by children under 10 years of age

• Children under 8 years of age must be actively supervised (in the water, within arms’ reach) by a guardian 14+ years of age or older. Maximum of 3 children to 1 guardian
  • Guardians are permitted onto the play structure stairs and landing
  • Guardians are not permitted to go down the slide

To be able to ride the YELLOW splash pad slide, guests must:

• be able to ride in a seated position, and
• be able to ride independently (1 at a time)

To be able to ride the BLUE splash pad slide, guests must:

• be able to ride in a seated position
• PFDs are permitted in the splash pad area

LOST AND FOUND

Most items found are kept for a maximum of 1 month prior to being donated to a local charity. Personal hygiene items such as undergarments, socks, hairbrushes, shampoo, conditioner, and soap are disposed of and not kept onsite. Valuable items such as watches, rings, necklaces, wallets, glasses, etc are logged and securely stored. All lost and found items must be claimed in person as staff are unable to confirm items over the phone. Recreation Excellence is not responsible for lost, damaged, or stolen property. Protect your belongings by securing them in a locker or leaving them at home.

PHOTO AND VIDEO

Public – The use of any type of electronic recording equipment, including but not limited to, cell phones, cameras, video recorders, tablets, computers, etc is strictly prohibited in any of the change rooms within the facility.

Media – Media professionals are required to obtain permission from Recreation Excellence Management prior to accessing the facility or capturing any images or video content.

ANIMALS

Animals are not permitted on premises unless they are a Certified Guide Dog or Qualified Service Dog. Both Certified Guide Dogs and Qualified Service Dogs that have been trained and tested have the right to access any location where the public is allowed. Please display your Service Dog ID Card to the Recreation Excellence Customer Service Representative to obtain entry.  Please note: The guide or service dog is not permitted into the water but can remain poolside for the duration of the handler’s swim and like anyone acting inappropriately, a person may be refused access or asked to leave if they or their guide or service dog is disruptive.

DEEP END SWIM TEST

Lifeguards may require weak swimmers to complete the deep end swim test.

Deep end swim test – Swimmers wishing to use the deep-water area shall confidently demonstrate the following:

• Front swim, 25m in the shallow end (while remaining at or near the surface)
• Jump (feet first) into the deep-water and fully submerge head (without goggles), recover and face the lifeguard while treading water at the surface for 30 seconds (keeping their head above the water)

*When the deep end swim test is successfully performed with a PFD, the swimmer must always wear the PFD while using the deep areas. 

MONO-FIN and MERMAID TAILS

Approved Mono-fins and Mermaid Tails (without an ankle strap) are permitted during leisure, public, open and adult lane swims provided the swimmer successfully completes the Mono-fin and Mermaid Tail Swim Test. The skill test is required at each visit.

Mono-fin and Mermaid Tail Swim Test- Swimmers wishing to use a mono-fin or mermaid tail shall confidently demonstrate the following:

• Swim 25m in the shallow end, on front without the mono-fin or mermaid tail (while remaining at or near the surface)
• Jump into the deep-water and fully submerge head (without goggles), recover and face the lifeguard while treading water at the surface for 20 seconds (keeping their head above the water)
• With mono-fin or mermaid tail on, swim 15 m on front and then roll onto back and swim 15 m
• With mono-fin or mermaid tail on demonstrate a quick release

*When the Mono-fin and Mermaid Tail Test is successfully performed with a PFD, the swimmer must always wear the PFD while using the mono-fin or mermaid tail. 

*Not be worn on the pool deck, water slides, hot tubs or the sauna.

*Not to be shared with other swimmers unless they’ve successfully completed the Mono-fin and Mermaid Tail swim test. 

BREATH HOLDING

Underwater breath holding and breath holding competitions are not permitted. Underwater swims are restricted to 15m.

LANE SWIM ETIQUETTE

Respect all swimmers and contact the lifeguard for assistance

Lock your personal belongings in the locker and come out onto the pool deck with your swimming gear

Flutter boards and pull buoys are available for you to use during your swim please remember to return the items to their storage location after your swim

Select the appropriate swimming lane for your swim:

• Signs will identify the lane speed pace (fast, medium, or slow)
• Choosing the appropriate lane speed eliminates unnecessary passing and reduces the risk of collision
• Wait for the area to be clear of swimmers before entering
• Always enter the water feet first and close to the right corner of the lane

Circle swimming is required:

• Enter on the right
• Swim up the right
• Turn in the middle
• Swim down the right
• Swimming in a counterclockwise circular direction in the lane

Stopping or resting should only happen at the end of the lane and you should move to the left corner:

•  Avoid stopping in the middle of the pool for any reason, as this can interfere with others progress and cause collisions
• Resting in the right (as you swim into the wall) corner tells the other swimmers to go ahead and gives them enough space to turn safely in the opposite corner (as they swim away from the wall)
• Wait until the other swimmers push off the wall before you proceed

Passing:

• The TAP
  • A tap is a light touch to the foot of the first swimmer. (Do not grab, pull or tickle the first swimmer)
• Getting tapped – When you’re the first swimmer and your foot has been tapped:

• • Do NOT stop (as this could cause a collision), simply slow down and slide over to the right of the lane as much as possible, to allow the second swimmer to pass you
  • When the end of the lane is near, it is appropriate to pull to the right-hand corner of the lane and pause to allow the second swimmer to advance through their turn and pass
  • Giving the tap – Provide the other swimmer with an indication of your intent to pass.  Common courtesy is to lightly tap their foot, then pass on the left
  • Make certain that you have time to pass before the end of the lane. Or wait until the end of the lane when the first swimmer will pause and allow time for you to pass

WEIGHT ROOM ETIQUETTE

Guests are expected to:

• Wipe down equipment after each use with the provided disinfectant and paper towels
• Return their weights to the appropriate racks after each set
• Avoid dropping weights during or after the exercise
• Allow other guests to use the equipment during rest periods
• Guests are expected to use headphones or earbuds for personal audio selections. Audio volume levels should not disrupt other guests.

CARDIO AREA ETIQUETTE

Guests are expected to:

• Wipe down equipment after each use with the provided paper towels disinfectant and paper towels
• Return the machine to the original setting
• Guests are expected to use headphones or earbuds for personal audio selections. Audio volume levels should not disrupt other guests.

CLASSROOM and MULTI-USE ROOM ETIQUETTE

The team or group’s designated representative should:

• Check-in with the registration desk.
  • To complete the group’s sign-in sheet.
  • The Universal change room is an inclusive space for participants requiring assistance and people of all gender identities. Please ask for the key to change rooms when needed.
• Conduct an inspection prior to letting the participants into the space.
• Notify the Recreation Excellence customer service representative if problems or concerns are identified.
• Monitor the participants’ behaviours while inside the facility and ensure compliance with all facility rules and your organizations’ code of conduct.
• Ensure the room is returned to its original state by:
  • Wiping down tables, chairs, and counter surfaces
  • Stacking the chairs
  • Folding and stacking the tables
  • Remove large debris from the floor
  • Remove all refuse
• Conduct an inspection after the last participant leaves.
• Check-in with the registration desk, return the key and sign out.

Athletes, coaches, leaders, and parents are expected to:

• Follow all Recreation Excellence rules and regulations.
• Ensure that pre-game warm-ups, dryland, or practices in the common areas or change rooms, including running, jogging, stair climbing, races, tag, or relays do not occur.
• Comply with your organization’s code of conduct policies.
• Honour the Respect in Sport Agreement.
• Dispose of trash in the nearest garbage receptacle.

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